Enhancing the employee experience is a key talent concern for HR leaders and organisations are investing significant resources, yet 46% of employees remain largely dissatisfied, according to a recent Gartner survey.
To increase employee experience satisfaction, organisations need to focus on not just investing in the employee experience but also shaping how employees feel about it. Organisations should manage the memory of the overall employee experience by reminding employees of positive experiences and reframing their memories of negative experiences. Gartner research shows that by incorporating a shaping approach in their employee experience strategy, organisations can improve employee satisfaction with their experience by more than 30%, driving increases in intent to stay, discretionary effort and performance.
