When employees are loyal to the business, their focus is on delivering on customer expectations every time, as any failure directly affects the business. Loyal employees will usually go that extra step to achieve the required outcomes and are usually also looking to learn and improve processes and outcomes over time, to avoid repeating mistakes […]
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As leaders, you want your people to thrive in adversity. You want to grow their physical, mental and emotional skills. You want your team and people to work and connect with empathy. And you want the passion and flow that inspires creative and meaningful work. Building resilience in culture is all about steering your people
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In every organization, effective people management is very important. And like every other part of your business: if you don’t measure it, you can’t improve it. What is the STAR Workplace Program? The STAR Workplace Program is a tool that helps businesses access and measure key business and employee management metrics to find out
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How do you manage, coach, and mentor others in the workplace? When you clearly understand the key differences between these roles, it will have a dramatic impact on how you work with other employees and peers and the results you will achieve together. Understanding the differences between The Manager, The Coach, and The Mentor
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We know that 2020 was one of the most challenging years for most businesses. So, what happens when we get back to normal? How can we bounce back in the most effective way? Most organisations induct their workplace policies in the first year itself and that’s it. They don’t update them or educate their employees
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