When employees are loyal to the business, their focus is on delivering on customer expectations every time, as any failure directly affects the business. Loyal employees will usually go that extra step to achieve the required outcomes and are usually also looking to learn and improve processes and outcomes over time, to avoid repeating mistakes […]
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All employees need to have a strong customer focus, irrespective of whether they service or support internal or external customers. The customer experience is predicated on all their touchpoints of the organisation, so any weak link has the potential to negatively impact on the customer experience. The key is to ensure that all employees (and
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2020 has been a year like no other. Australia has been relatively lucky, as our marine borders have protected us and allowed us to manage much of the physical health risks associated with the COVID-19 pandemic. However, the business world has been rocked. Some traditional businesses have struggled, while other businesses have innovated and thrived.
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Every business wants to be a high performer – and every business leader knows that it is the people in their business that either make it happen or … not. Businesses are frequently trying to get their teams to work more effectively, to improve production and profit – and many invest in ‘teamwork training’ to
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As leaders, you want your people to thrive in adversity. You want to grow their physical, mental and emotional skills. You want your team and people to work and connect with empathy. And you want the passion and flow that inspires creative and meaningful work. Building resilience in culture is all about steering your people
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