The starting point has to be measure where you already are. Ensure that your measurement process is anonymous (otherwise employees may not respond honestly, which makes the results meaningless) and that you are measuring Employee Alignment, Employee Commitment/Loyalty, Employee Satisfaction and Employee Performance. Your assessment tool needs to be valid and reliable and should be […]
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Employee satisfaction counts for 25% of your business’s performance, but it is not enough – and if that is your only focus it is unlikely to maximise your profit performance. Of course, many businesses are not even measuring employee satisfaction – so these businesses really have a great opportunity to measure and focus on the
Repeated studies over the past 10 years have shown that the business performance of organisations in the highest quartile of employee engagement scores outpace that of competitors. High employee engagement correlates with higher average revenue growth, net profit margin, customer satisfaction and earnings per share. HR Coach has been researching the significance of alignment for
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Research released by Harvard Business School identified the importance of employee engagement, while also finding that less than 50% of companies actually measured engagement against performance. Once you accept that employee engagement (rather than satisfaction) counts, you need to understand what to actually count. This research also identified the following most impactful engagement drivers that
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Our own research of Australasian businesses over the last 10 years shows that employee satisfaction results are skewed more positively than business performance or employer satisfaction results, and are less relevant or aligned when businesses are not performing to expectations or not achieving their business goals. The research suggests that business owners may not