“Don’t tell HR” is a common phrase in business. But guess what? Your human resources manager is usually the first person you go to when something’s gone wrong, if something’s too late, or when you need something fixed. So, why do we continue to say, “Don’t tell HR”? Is it HR’s issue, or is it […]
Why you should always tell HR Read More »
What is the Net Promoter Score? What is the NPS? It is a universal number and with a universal question that allows every organisation to benchmark themselves against other organisations. What then is the question? Interestingly, there is an internal staff question and an external client question, but they are basically both the same question.
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Assess management and employee culture at least annually using a validated, benchmarked and anonymous survey. Our research results are consistent with lots of other international research. Most employees (and Managers) leave a business due to a poor or broken relationship with their immediate supervisor or Manager. High employee turnover (anything above 7% in any year)
Employee Commitment/Loyalty Read More »
Assess the level of satisfaction of your employees and managers, on at least an annual basis. For the results to be meaningful and useful the assessment process should be anonymous, valid and reliable, and benchmarked to other businesses in your country. Implement any agreed solutions to improve future results in a transparent/participative process on schedule
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Involve at least a cross-section of employees in developing your Business Growth Plan. Don’t forget to also develop the Vision, Mission and Values for your business, so that everyone knows what page they are supposed to be on. Regularly update employees on the progress against the Business Plan/ HR Plan and positively reinforce behaviour that
Employee Alignment Read More »